Faqs

The following are questions that customers often have

Do I have to pay collection fee if I want you to collect my laptop

We do not charge collection fee, this service is free. We also offer free delivery.

Does Repair-Mend offer Home/Business Visit services

Yes, we offer home and business visit services all along London, we do not charge travel fee for this service.

Do I have to take the computer to Repair-Mend?

No, we offer free collection and delivery throughout London and UK. We also have a mobile service and can come to you, your home or your office if you are within our mobile service area. We do not charge a call out fee, nor do we charge for the time taken to get to and from your home/office from our workshop in Chelsea. We have found, however that most of our residential customers prefer to have their computers collected by us to our office/workshop as repairs (particularly data retrieval and computer re-installations) can be a time-consuming job which tie you to the house for the time that the work requires. Some jobs are also cheaper if done in our workshop. However obviously some jobs such as internet connection problems often require a home visit.

Can I bring my computer to Repair-Mend?

Yes, you are welcome to bring your troublesome computer into us, 7 days a week, 9am to 7pm. We would appreciate if you could give us a call before you come so that we are prepared to meet you – and we may request you bring some peripherals, depending upon the repair job. For those who work full-time and can’t get to us during our regular office hours, please call and we will make sure we are available to accommodate you.

How much does it cost to find out what is wrong with my computer?

We charge a fixed rate to diagnose the problem with your machine – you are not charged this fee if you decide to go ahead with the repair job.

How much will it cost to get my computer fixed?

We charge either a fixed or an affordable hourly repair fee. Parts if needed are extra. We do not charge additional rates for after hours or weekend jobs. We never charge customers over three hours labour for jobs undertaken in our workshop, no matter how long the repair takes. Most PC, Laptop or Mac repairs take between one to two hours.

Is it worth getting my computer fixed, should I just buy a new one?

With the cost of new PCs and Laptops now so affordable we understand you dilemma. For this reason we offer a diagnostic service after which we will tell you what is wrong with your machine and how much it is going to cost to repair. We only charge diagnostic fee if you decide not to proceed with the repair of your computer.

If the repair involves replacing a number of major component parts and you have had your computer for some years whether to repair or replace is a very valid question. We have, and do advise clients if replacement a solution, remembering then that your files will need to be transferred and possibly software re-installed and you may need to learn a new operating system. Should you choose, we can load all your files and software onto your new machine for you. We can also advise you on your new purchase or alternatively we are able to build you a new PC to specifically match your needs – at an affordable price using quality components.